Are your customers your most important resource?

Personally, I believe that customers are the lifeblood of any organisation, regardless of whether the organisation is private, public, for-profit or not-for-profit. Without customers, you don’t have an organisation or a business.

When employees are exposed to consistent training, especially training based around the importance of delivering a consistent customer service experience, this type of training improves everybody’s skills on the job and each manager and employee work more professionally and productively towards delivering a high level of customer delight will.

You can probably think of organisations that you go to on a regular basis where their services consistent and high quality. When that occurs, customers will feel the impact of this elevated service, and it will improve their opinion of the organisation.

Post Author: Paul Puckridge