By continuing to train your managers and employees new skills and abilities, they will not just become better workers, they will be more productive members of their team and organisation. This will improve their morale as well as their workplace capabilities.
Of course, everybody is going to do certain tasks at work a little differently. But, that’s not to say you shouldn’t be interested in ensuring uniformity around a standard set of skills. For example, should everyone answer the phone in a similar way? Should everybody be encouraged to bring a notebook to meetings? What about […]
When staff receive ongoing learning and development they learn how to do things for themselves and to make better decisions. When this occurs, there is less reliance on team members having to ask your manager how to do something. Although learning and development won’t totally eliminate the need for supervision, there is no question that […]
Often an overlooked yet critical element of learning and development is to reduce waste. This could be a waste of resources, but just as importantly, it could be a waste of time. Take for example putting all of your managers and employees through a training session on how to manage and participate in meetings. Although […]
There is a lot of research to support the fact that employees and managers who are given the opportunity to go through training programs feel that they are a part of a supportive work environment where they are appreciated and valued. When you, or anyone else in your organisation feels valued your morale will be […]
Should your training include learning about your company’s processes, vision, values, and key policies?
Often when a new staff member is inducted the manager doing the induction talks about policies, procedures and the like. The trouble is, that could have occurred months or even years ago. It’s important to keep topic such as your organisation’s vision, your values, your key policies – including customer service as an ongoing part […]
Personally, I believe that customers are the lifeblood of any organisation, regardless of whether the organisation is private, public, for-profit or not-for-profit. Without customers, you don’t have an organisation or a business. When employees are exposed to consistent training, especially training based around the importance of delivering a consistent customer service experience, this type of […]
A reliable annual employee training program, where employees can self-select a range of courses works well, especially when the training suits their work schedule. Employees who feel empowered by their company to learn and grow result in having more people who aren’t just happy coming to work and doing their job. Still, they are often […]
When a group of people work together five days a week disagreements and conflict are going to occur. Although not every disagreement or conflict is necessarily bad, if people aren’t trained to understand how to embrace disagreements and welcome conflict as part of growing, learning and appreciating other people’s perspectives, it can quickly turn something […]
It is vital for team retention to invest in the professional development of your employees. In some recent international survey, roughly 90% of the employees would stay longer in a company if the management invests in their career growth. You see, most employees are just looking for a job. They’re looking for somewhere where they […]