Course: Time Track – Time Management and Productivity

Managing your time and getting stuff done. “It’s not how many things you start that make you successful. It’s how many worthwhile things you finish.” Overview Do you find yourself overloaded with so many things to do each day? How often do you feel stretched that there is never enough time to get everything done? […]

Course: Time & Territory Management

Time and territory management for account managers and sales reps. Overview Regardless of how skilled your salespeople are, if they work below their capability to manage their time,and customer relationships within their sales territories, they will never fully fulfil their sales potential. And with costs escalating, customers becoming more demanding and more pressures on account […]

Course: Telephone Power

The course for developing your telephone service and etiquette skills. “Your skills on the telephone means delivering a positive experience to our customers and it’s so much more than just solving problems or addressing complaints. Telephone skills are part of a holistic customer experience that is capable of providing a critical competitive advantage in today’s […]

Course: Negotiation Power

Get more from every negotiation at work. “In a negotiation, it is wise not to take anything personally. If you leave personalities out of it, you will always be able to see opportunities more objectively.” Overview Every day you encounter situations where you need to negotiate. Perhaps it’s the negotiation on the purchase of equipment, […]

Course: High Performance at Work

Overview Why is it that some employees are able to achieve so much professionally, whereas their colleagues just “get through the day?” For example, at work, when two teammates commit to a goal, why does one of them manage to follow through and complete the goal, and the other one doesn’t, or loses focus – […]

Course: Presentation Power

Learn how to deliver highly memorable, interactive and confident talks and presentations. “There are three things to aim at when delivering a presentation: first, define your message, then understand how your message will benefit your audience, and lastly, know how to get your message into the hearts of your audience. And, remember… if you can’t […]

Course: Developing Your Personal Resilience and Managing Change

Understand and gain the tools to cope with the impacts change at work and in life. “One key to being successful is the idea of embracing continuous personal change.” Overview Change Rule 1: Change is a natural and normal part of everyday life! Is your team or organisation going through some changes right now?If managed […]

Course: Developing Your Personal Assertiveness

“It is a mistake to look at someone who is self-assertive and say, ‘It is easy for her. She has good self-esteem.’ One of the ways you build self-esteem is by being assertive when it is not easy to do so. There are always times when self-assertiveness requires courage, no matter how high your self-esteem […]

Course: Developing Your Emotional Intelligence

Overview Research into emotional intelligence shows that your EQ plays a key role in being able to achieve higher levels of productivity, better inter-personal performance, and enjoy greater job satisfaction. When you develop your EQ, you’ll become more confident, capable, and earn respect from colleagues, customers and family members. Having a high EQ also means […]

Course: Customer Service Excellence

“Customer service is the experience we deliver to our customers. It is the promise we keep to our customers. It’s how we follow through for our customers. It’s how we make them feel when they do business with us.” Overview Whether it’s providing internal service to other departments, or external service from people that buy […]