Course: Customer Service Excellence

“Customer service is the experience we deliver to our customers. It is the promise we keep to our customers. It’s how we follow through for our customers. It’s how we make them feel when they do business with us.”

Overview

Whether it’s providing internal service to other departments, or external service from people that buy your products or services, excellent customer service is an essential component of any successful organisation. That’s why everyone is a customer!

Whether your contact with customers is in person, by phone, or email, every time you and your colleagues interact with customers you create either a positive or a negative perception of yourselves and your organisation in the minds of your customers.

Customer Service Excellence focuses on having the right mindset and strategies for being able to deliver a high level of customer service through your professionalism, willingness to help, and of course your customer communication skills. This powerful half-day training explores the critical aspects of serving your internal and external customers even better.

Key Learning Outcomes

  • Why internal and external service are equally important.
  • Who are your customers? Identify your internal and external customers.
  • Why it’s critical to always  make a good first impression.
  • Understand the customer service ladder. Where are your skills on this ladder?

 


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Post Author: Paul Puckridge