Regardless of how good any employee is, every employee will have some weaknesses or area they need to improve on when it comes to their workplace skills.
For example, you could have a team member who is brilliant at customer service but terrible at managing their time. Or, you might have someone in your team who writes fantastic proposals and business reports but has poor interpersonal communication skills.
Providing something as simple as a one hour lunch and learn soft skill training program on a topic such as time management, customer service, or business writing allows each employee to strengthen those skills that they need to improve.
Ongoing learning and development, even short courses of an hour in duration can provide all employees with the same access to knowledge to lift their skills and capabilities. When all of your staff are performing at a similar level you’ll tend to see a reduction in team members who are deemed as ‘weak links’.
Providing learning opportunities especially
with a broad range of soft skills creates managers and employees who staff with
employees who can take over for one another as needed, work on teams or work
independently without the need for constant help from others.